Q: ​Who can upload files to Resources menu?
A: Admin and Instructors can upload files to the Resources menu.
Admin is allowed to delete any files, Instructor can delete only that files, which were uploaded by him.

 
Q: "Adjustment" in Payment management - how it works?
A: If a user wasn’t able to take part in the whole Class, Admin can make Tuition adjustment. This function also is applicable, when a user paid for Class, he was visiting only some part of Class, but is going to proceed studying in the future Class. How this functional works:

Real Tuition -Tuition adjustment = Tuition for specific user for particular class

​Real Tuition($4725) -Tuition adjustment(X) = Tuition for specific user($2000) So if you want student to pay only $2000 for class, you need to make $2725 adjustment

 
Q: "Comment" on the grade sheet - who has access and can see it?
A: Admin and Student can see it, but only Instructor can add/edit it.
Comment will be added to the printed version of the grade sheet.

 
Q: "Deactivation of program" - how it can impact old classes?
A: Admin can not delete Programs, but can activate or deactivate each Program. If the Program is inactive, it won't be possible to use this Program for new Classes, but Classes which are based on that Program will still work.

 
Q: "Discounts" in Payment management - how it works?
A:  “Discounts” are used in the “Affiliations” and “Companies”. If a student was registered by some registrar (company) or has filled “Affiliation”, a discount provided by registrar or affiliation will appear in the Payment management part.

 
Q: "Employment status" management.
A: For now "Employment statuses" are managed only in TTT application.
Admin can add as many statuses as they want.
There are 2 types of statuses: statuses that mean that student works, and statuses that mean that student doesn't work.

 
Q: "Feedback" tab - who has access?
A: This tab is visible only for Admins and Instructors and only they can see feedbacks, students don't have access to this tab.

 
Q: "File moving" - how it works?
A: Possible to move files which are hosted on the same level.
Example: files which are saved in Admin's Documents tab can be moved between all folders in Admin's Documents, but can't be moved to Instructor's Documents or Student's Documents.
Note. Files which are marked as TTT files, can't be moved at all.

 
Q: "In field", "not in field" employments
A: On the school portal we don't mark employment as "In field", "Not in field". We mark trades. In Auxiliary data>Companies>Companies details page Admin can mark trade as "in field" or "not in field". All employment records which will be created with this trade, will be considered as "in field" or "not in field". In the SLSD spreadsheet  these employment records will be coded appropriatly.
"HVAC Install", "HVAC", "Plumbing", "Electrical" - is marked as "in field" by default.

 
Q: "Overpayment" in Payment management - how it works?
A: Overpayment can appear when Admin applies the discount or makes the adjustment.
This money should be moved to User's balance and after that can be used in order to pay for another class or Admin can make a refund.

 
Q: "Refund" in Payment management - how it works?
A: If on the User's balance there is money, which student isn't going to use for paying classes, this money can be returned to student. In order to do it, Admin need to do a refund.

 
Q: "User balance" in Payment management - how it works?
A: It works like deposit. Student can put money on his balance, and after that use this money in order to pay for class (use "From user's balance" payment method)

 
Q: Assessment test workflow
A: 1

 
Q: Automatical creating/updating employment records after approving of RegPack - how it works?
A: 1

 
Q: Class linking (AM, PM1, PM2)
A: If you need to link 3 classes, you need to do it step by step. You mark class as PM1 and link with already existing AM class. After that you mark class as PM2 and link with PM1 class.
You can link AM with PM2, but in such case you won't be able to link PM1 class to these classes. If you really need to link third class, you should unlink all classes and link them step by step in the correct order.

 
Q: Deployment of new version of RegPack - how it can impact existing RegPack?
A: After deployment of the new version of RegPack, all Awaiting RegPack will be updated and will have new template.
All Rejected RegPacks will be reset, all previously filled information will be removed and these RegPack also will have new template. After that they will have "Awaiting" status.

 
Q: Employment management - main rules.
A: 1

 
Q: How "Transcript form" workflow works?
A: 1

 
Q: How Admin can assign Affiliation to Student?
A: First of all Admin must attach affiliation on the Student level (in Student's profile). After that Admin can attach allowed affiliation to the Class.
Some affiliations can be attach to one class only.
In Ausiliary data>Affiliations - there is appropriate checkbox ("Single class")

 
Q: How Admin can remove students without affecting SLSD report?
A: For such cases there is "Class cancellation/rescheduling" reason. This reason will be ignored in SLSD report.
 

 
Q: How Admin can update login and password for user account and send it by email?
A: If Admin wants to change user's login and want to send email with new credentials, they need to go to User's menu, click "Delete login", after that click "Add login" and save changes. Email with new credentials will be sent to user.

 
Q: How Admin/Instructor can print individual gradesheet?
A: They need to open Gradesheet for the whole class, click the "Print" button. The preview will be opened, there they can see the number of each page. Take a look at which pages belong to particular students and specify them in the Print setting. After that, only these particular pages will be printed.

 
Q: How Administrator can upload Class resources?
A: Admin needs to open Class resources menu, open needed tab and upload files. If Admin upload files to Plumbing tab, these files will be available for all Plumbing classes.

 
Q: How much affiliation student can have?
A: There is no any limitations when Admin attach affiliation on the Student level.
But only one affiliation can be attached to Class.
Also, in Auxiliary data>App. Affiliation there is "Single class" checkbox. If this checkbox is marked, it means that this affiliation can be attached to only one Class. 
If this checkbox is not marked, it means that this affiliation can be attached to a few classes for the same student.

 
Q: I have my Password, but what is my Username?
A: Username and password were sent to you via email after account registration or reserving a spot in the class.

 
Q: Registration pack - auto-population required documents. How it works?
A: 1

 
Q: Roles and types, who is who?
A: Admins and Instructors must be created with "None" type only.
Account For Veterans and Civilians must be created with "Basic" type.
Student and Basic roles are not the same. Basic user has limited access to School Portal. For example webinar user has Basic role, and as a result he doesn't have access to School portal at all.  
User who just registered on the site but isn't going to buy a Class also is Basic. 
User who registered on the site but bought a Class also is Basic, but has access to his RegPack only. If this user will sign RegPack and Admin will approve it - this user becomes Student and gets access to all School portal features.

 
Q: What does Admin need to do in order to move money from one class to another?
A:

Tuition adjustment
If a user wasn’t able to take part in the whole Class, Admin can make Tuition adjustment. This function also is applicable, when user paid for Class, he was visiting only some part of Class, but is going to proceed studying in the future Class.
How this functional work:
Real Tuition -Tuition adjustment = Tuition for specific user
Example1.
User paid $4725.00 for Plumbing Class 3/20 via website. For some reason he was visiting ¼ of the whole duration, but in the future he is going to proceed studying in another Plumbing class 5/15  (¾ of duration). 

1. In class payment tab you can see payment record with the following data:

Payment method: Authorize.Net, Paid: $ 200

2. Now you need to make tuition adjustment, hover three dots next to class record and click “Add tuition adjustment”. User was attending only ¼ of whole duration, so he needs to pay only ¼ of tuition, In “Adjustment” field enter $3543,75

Real Tuition($4725) -Tuition adjustment(X) = Tuition for specific user($1181,25)

X=$3543,75

3. Now you can see $3543,75 overpayment for Plumbing Class 3/20 and you need to move this money to User’s balance.

4. Hover three dots next to Plumbing Class 3/20 and choose “To balance”. You can see how much funds you can move to the user's balance. In the “Paid” field enter 3543.75 and this money will be moved to the user's balance. 

5. In Plumbing Class 3/20 there is no Debt or Overpayment, we finished with this Class. 

6. Now you need to make tuition adjustment for Plumbing class 5/15, hover three dots next to class record and click “Add tuition adjustment”. User will  attend  3/4 of the whole duration, so he needs to pay 3/4 of tuition, let’s calculate adjustment

¾  from $4725= $3543,75

Real Tuition($4725) -Tuition adjustment(X) = Tuition for specific user($3543,75)

X=$1181,25 

7. In “Adjustment” field enter $1181,25

8. Now you can see that on User’s balance there is $3543.75 and you should use them as payment for Plumbing class 5/15.

9. Click three dots next to Plumbing class 5/15 and choose “Add payment”. As payment method choose “From user’s balance”, in the “Paid” field enter $3543.75.

Example 2.
User paid a deposit for the 4/20 class, but wants to take part in the 3/23 PM class. Tuition for these classes is the same: $4725.

1.  At the beginning you have to add a $200 deposit for 4/20 class (if the user hasn’t paid via the site).

To do it click three dots next to class, choose “Add Payment”, select Payment method and enter $200 in “Paid $” field.

2.  As the user isn’t going to take part in this Class, you need to correct Tuition for him. To do it you need to use “Tuition adjustment” functional. Hover three dots next to class and choose “Add tuition adjustment”. For this user price for 4/20 class must be 0, so in “Adjustment” field input $4725:

Real Tuition($4725) -Tuition adjustment(X) = Tuition for specific user($0)

X=$4725

3.  In 4/20 class you would see $200 overpayment.

4.  Click three dots next to 4/20 class, choose To balance and move $200 to user balance.

5.  Now you have $200 on the user's balance.

6.  In order to add a deposit for the 3/23 PM class, you need to click three dots next to that class and choose Add payment. In the Payment method you must choose "From user's balance", you will see how much money is on the user's balance and you will be able to use them as deposit

 
Q: What is "Clone" in programs and how it works?
A: "Clone" of program is a functionality which makes duplicate of program.
This functionality should be used when Admin want to create new program, but doesn't want to do it from scratch. 

 
Q: What is "Full clone" in programs and how it works?
A: Administrator must use this functionality when they want to update Program and want to use this Program in all future classes.

When Admin use this functionality and make some changes in the program - all changes will be applied to the Schedule in all future classes. If Admin wants to delete some sections or assignments, they need to go to the Program Schedule page, remove assignments from schedule and save it. After that Admin can delete sections or assignments from the program and it automatically will be deleted from all future classes. 

Admin can change the order of assignments in each Class, move assignments between days, but if they update Schedule in Program, this updated Schedule will override Schedule in all future classes.

 
Q: What is "Min credit score" and how it works?
A: 1

 
Q: What is Class activity?
A: “Class activity” menu represents each movement of Students in each Class.
In “Class activity” menu Admin can :

• see list of activities
• filter activities by User’s Name, Class, Status, Student’s type and Date
• leave comments for each activities

Statuses:

• Admin’s record - record was added by Admin  (only on TTT application Admin can add records)
• Added - class spot for student was reserved
• Withdrawn - student was withdrawn
• Promoted - student moved from Reservation table to Students table Moved from Class/Moved to Class - student moved from/to linked  class (moving between AM/PM classes )
• Removed attendee - student was removed from class which hasn’t started
• Removed reservations - user who had reserved class spot was removed

 
Q: When Class resources are available for Student?
A: Files which are uploaded into Class resources folders will be visible for users with Student roles and from the first day of class.  Students won't see class resources if the class doesn't start. If Student is withdrawn on the first day of class - the student won't see resources anymore. If Student is withdrawn on the second day of class or later - the student will still have access to the resources.  

 
Q: Where student can find Class resources?
A: Student need to open Class list. hover three dots nect to Class record and click "Class resources" menu

 
Q: Who can see resources?
A: All students who have acces to Student Portal have access to Resources menu. 
There are 4 types of resources: Global, Veteran, Civilian, Active Duty Military.
Global - visibile to all students. Veteran type - visible only for students with "veteral" type, Civilian type - visible only for students with "civilian" typy and Active Duty Military type is visible only for student with "TTT" type

 
Q: Who can upload Class resources?
A: Admin and Instructors can upload files into Class resources menu. Admin and Instructors have the same permissions and can edit, move, delete any files.

 
Q: Why Admin can't create account for TtT soldier on the School Portal?
A: This can be done only through TtT application.
On the School portal possible to create account only for Civilian and Veteran students.

 
Q: Why student with approved RegPack and started class doesn't have access to School Portal and Class resources?
A: This situation is only possible when a student has one more awaiting RegPack, and this RegPack wasn't signed 7 days till the day of assigning. The student must sign it and after that, he will have access to the School portal again.

 
Q: Withdrawing, removing students and reservations.
A: Reservations can be removed anytime.
Student can be removed only if class hasn't started yet.
Student can be withdrawn if class has already started.